Renaissance Wealth Management (UK) Limited is registered in England and Wales (Company No. 10524129) and an appointed representative of Thornbridge Investment Management LLP, which is authorised and regulated by the Financial Conduct Authority (FCA Reference No. 770978).
For all compliance queries you are welcome to contact our in-house compliance contact at email@example.com.
Renaissance Wealth Management (UK) Limited
Upon receipt of any expression of dissatisfaction communicated by a client, either orally or in writing, Renaissance Wealth Management (UK) Limited will ensure that following procedures are followed:
We will promptly acknowledge the complaint in writing upon receipt.
We will investigate the complaint and provide a holding response or final response within an eight-week period from date of receipt.
We will endeavour to send a final response within eight weeks of receipt of the complaint. If we are unable to provide a final response within this time frame, we will write to the client explaining why and advise when they can expect a final response.
If more than eight weeks from the date of the complaint has passed and the client hasn’t received a final response, or they are dissatisfied with the final response received (at any stage of the process), they can write to:
The Financial Ombudsman Service (FOS)
A client must refer their complaint to the FOS within six months of the date on the final response.