Regulatory Information


Renaissance Wealth Management (UK) Limited (RWM UK) is a company registered in England and Wales (Company Number: 10524129) and authorised and regulated by the Financial Conduct Authority (FCA Reference Number: 941766).

RWM UK is not authorised to advise retail clients.

For all compliance queries you are welcome to contact our compliance officer at janeke@ukrwm.co.uk.


Complaints procedure

Upon receipt of any expression of dissatisfaction communicated by a client, either orally or in writing, RWM UK will ensure that following procedures are followed:

1
We will promptly acknowledge the complaint in writing upon receipt.

2
We will investigate the complaint and provide a holding response or final response within an eight-week period from date of receipt.

3
We will endeavour to send a final response within eight weeks of receipt of the complaint. If we are unable to provide a final response within this time frame, we will write to the client explaining why and advise when they can expect a final response.

4
If more than eight weeks from the date of the complaint has passed and the client hasn’t received a final response, or they are dissatisfied with the final response received (at any stage of the process), they can write to:

The Financial Ombudsman Service (FOS)
Exchange Tower
London
E14 9SR

A client must refer their complaint to the FOS within six months of the date on the final response.

 
 

Kindly take note that the fraudulent entity referring to itself as “RWM Trade” has falsely claimed to be an affiliate of Renaissance Wealth Management UK Limited.

RWM UK does not have any affiliates and will never ask you to transfer funds into RWM UK’s account. We’ve reported the website and notified the FCA of the clone. Please contact us directly if you are unsure about our services.

 

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